This Refund Policy explains how refunds and cancellations work for OnAssist AI subscriptions. It should be read together with our Terms of Service.
New accounts can start with a 14-day free trial of OnAssist's full feature set. No credit card is required to start a trial, and you will not be charged when it ends — your account simply moves to the Free plan unless you choose to upgrade.
Monthly subscriptions are billed in advance for each billing cycle. You can cancel at any time from your dashboard; your plan will remain active until the end of the billing period you've already paid for, and you will not be charged again after that. We do not provide prorated refunds for partial billing periods.
If you purchase an annual plan, you may request a full refund within 14 days of your initial payment by contacting support@onassist.ai. After the first 14 days, annual subscriptions are non-refundable, but you may still cancel to stop future renewals.
You can cancel your subscription at any time from your account settings in the OnAssist dashboard, or by emailing support@onassist.ai.
To request a refund under this policy, email support@onassist.ai with your account email and the reason for your request. We aim to respond within 2 business days.
If you were charged in error — for example, a duplicate charge or a charge after you cancelled — contact us and we will investigate and issue a refund for confirmed billing errors, regardless of the timeframes above.
Questions about this Refund Policy can be sent to support@onassist.ai.