This Cookie Policy explains how OnAssist AI uses cookies and similar technologies on our website and dashboard, and how business customers' AI widgets may use cookies on the websites where they are embedded.
Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit, such as your preferences or login state, and can be used to recognize your device on future visits.
Essential cookies. Required for the website and dashboard to function, such as keeping you signed in and remembering your session.
Analytics cookies. We use Google Analytics (via Google's gtag.js) to understand how visitors use our site — for example, which pages are viewed and how visitors move through our marketing funnel. This helps us improve the Service.
Functionality cookies. Used by the OnAssist chat/voice widget to remember conversation state during a session, so a visitor's conversation isn't lost if they navigate between pages.
Some cookies are placed by third-party services we use, such as Google Analytics. These providers may also use cookies to serve their own purposes, subject to their own privacy and cookie policies.
When an OnAssist chat or voice widget is embedded on one of our customers' websites, it may set its own cookies or local storage on that website's domain to keep track of an ongoing conversation. These are functionality cookies scoped to that customer's website and are not used to track visitors across unrelated sites.
Most browsers let you refuse or delete cookies through their settings. You can also opt out of Google Analytics using Google's Analytics opt-out browser add-on. Please note that blocking essential cookies may affect how well our site and dashboard work.
We may update this Cookie Policy from time to time. We will post the updated version here with a new "Last updated" date.
Questions about this Cookie Policy can be sent to support@onassist.ai.