Privacy Policy
Effective Date: 03.01.2026

OnAssist AI (“we,” “our,” or “us”) operates the website onassist.ai and provides AI chatbot services.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect:

  • Personal Information (name, email, billing details)

  • Account Information (login credentials)

  • Usage Data (interactions with the chatbot, analytics)

  • Customer Data (data processed through your chatbot)

2. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Process subscriptions and payments

  • Communicate with you (including support at support@onassist.ai)

  • Analyse usage and performance

  • Ensure security and prevent fraud

3. Data Processing

OnAssist AI may process customer data submitted through your chatbot. You are responsible for ensuring you have the right to collect and use that data.

4. Data Sharing

We do not sell your personal data.

We may share data with:

  • Payment processors

  • Hosting providers

  • Analytics services

Only as necessary to operate our service.

5. Data Security

We implement industry-standard measures to protect your data. However, no system is 100% secure.

6. Data Retention

We retain data only as long as necessary to provide our services or comply with legal obligations.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Request deletion

  • Correct inaccurate information

Contact us at support@onassist.ai

8. Cookies

We may use cookies and similar technologies to improve user experience and analytics.

9. Third-Party Services

Our service may integrate with third-party tools. We are not responsible for their privacy practices.

10. Updates

We may update this policy at any time. Continued use of our services means you accept the updated policy.

11. Contact

For any questions: support@onassist.aisupport@onassist.ai

Privacy Rights Notice (GDPR & CCPA)

Effective Date: 03.01.2026

If you are located in the European Economic Area (EEA), United Kingdom, or California, you have specific rights regarding your personal data.

1. Your Rights

You may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Request data portability

2. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal data we collect

  • Request deletion of your data

  • Opt out of the sale of personal data (we do not sell data)

3. Exercising Your Rights

To request access, deletion, or changes to your data, contact: support@onassist.ai

We will respond within the timeframe required by law.

4. Data Transfers

Your data may be processed outside your country, including in the United States, with appropriate safeguards in place.

5. Non-Discrimination

We will not discriminate against you for exercising your privacy rights.